Terms And Conditions

Prices and Ordering

• All orders are subject to acceptance of these Terms & Conditions.
• Prices are subject to 21% Government VAT, except where CDs or DVDs are for export to other EU countries and an EU VAT number is supplied.
• All prices include delivery to any address on the island of Ireland. (inc. Northern Ireland) To arrange shipping outside of Ireland, customers must contact our office prior to ordering.
• All orders must be accompanied by a completed and signed order form, or in the case of online orders, a valid email address and delivery address must be supplied.

Payment AND Accounts

• All orders are subject to pre-payment by Banker’s draft, Cash, Cheque or Credit Card; except where proper accounts have been arranged solely at the discretion of Duplication.ie.
• In certain cases we can arrange for cash-on-delivery terms, which may incur surcharges.
• iii. There are no extra charges for Credit Card and online payments.
• All orders made on account must be supplied with an official company purchase order.
• All ordered products remain the property of Duplication.ie until payment has been made in full.
• Invoices not paid within 2 weeks of the due date will be deemed overdue and are subject to an interest charge of 0.03% per day (11% apr) from the due date on the remaining balance until it is cleared. This is in accordance with the Irish Statutory Instrument No. 388/2002 — European Communities (Late Payment in Commercial Transactions) Regulations 2002, and does not infringe your statutory rights.

Production

• While all turnaround times given by Duplication.ie will generally be met, we cannot absolutely guarantee turnaround times given due to seasonal factors and the complexity of the duplication process. As such all turnaround or delivery dates given to the Customer are a guide only and are subject to change. Where there is a significant delay, we will inform you as soon as possible.
• Duplication.ie produce CDs and DVDs in two distinct ways. Glass Mastering with Stamping and Burnt Recordable Media. Shorter runs of 50 to 500 are always produced using Recordable Media. Longer runs of 500 or more are generally produced using Stampers. However, sometimes production restraints may cause us to use Recordable Media for orders of 500 or more. This does not affect the agreed price in any way. If a customer specifically wishes to use Stamped disks only, it must be specified prior to production.
• Disk label over-prints are achieved using either Silk-Screen, Thermal Transfer or Hi-Res Inkjet methods. It should be noted that each process has it’s own benefits and limitations. Duplication.ie mostly uses Silk-Screen for quantities of 500 or more and either of Thermal Transfer and Inkjet methods for quantities below. However, sometimes production restraints may cause us to use the Thernal or Inkjet methods for orders of 500 or more. This does not affect the agreed price in any way. If a customer specifically wishes to use Silk-Screen only, it must be specified prior to production.
• Paper printed parts are also produced in two ways. Offset Printing and Digital Xerox Printing. Digital printing is normally used on shorter runs of 50 to 500. Offset printing on longer runs of 500 upwards. Occasionally Digital Printing may be used on runs higher than 500 and likewise, Offset printing may be used on quantities below 500. These changes wil not reflect on the price in any way. If a customer has a preference, he or she must specify prior to production.
• Printing variance: Occasionally printed colours will vary depending on the process used and the file formats provided. Duplication.ie accepts that a colour variance of up to 10% is normal. A customer may claim for faulty printing if he or she feels the variance is beyond this. We will endeavour to process all such claims in an efficient manner.
• For the purposes of potential claims, Duplication.ie reserves the right to retain all Master and Artwork material submitted by the customer for a period of 14 days after completion of order. This material can then be returned to the client on request.
• If a customer insists on Master and Artwork material to be returned on job completion, they automatically waive the right to make any subsequent claims on the final product.

Claims & Disputes

• A Customer may claim a fault with the product received within a period of 7 days.
• Duplication.ie undertakes to deal with every such claim in an efficient manner.
• Duplication.ie accepts no liability for faulty CDs, DVDs and/or printed artwork where Master and Artwork materials presented by the client can be shown to have been the cause of the error.
• Where Duplication.ie can be shown to have caused the error, we will replace or repair the faulty item as soon as possible. To eliminate spurious claims, Duplication.ie will request the return of all faulty goods prior to replacement. Costs incurred for returning faulty items will be refunded to Customer.

Copyright

• The Customer ackowledges that they are the legal copyright holder and/or licensee of the recorded material or software submitted for duplication, or to have gained all the necessary copyright clearances. Duplication.ie may at any stage during the process request proof of this from the client.
• Duplication.ie reserves the right to refuse or halt production on any order on the basis of Customer non-copyright compliance.